> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mogalts.win/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help when you need it

If these docs don't answer your question, Discord is where we live.

## Contact

<CardGroup cols={2}>
  <Card title="Discord Server" icon="discord" href="https://discord.gg/mogalts">
    Main server, support tickets, replacement requests
  </Card>

  <Card title="Dashboard" icon="gauge" href="https://mogalts.win/dashboard">
    Orders, balance, API key, redeem codes
  </Card>
</CardGroup>

## Open a Ticket

Use `/ticket` in the Discord server to open a private support ticket. A staff member will respond as soon as possible.

## Before You Ask

<Steps>
  <Step title="Check the Docs">
    Most questions are answered here. Use the search bar.
  </Step>

  <Step title="Check FAQ">
    Common issues are covered in the [FAQ](/faq).
  </Step>

  <Step title="Test First">
    If something isn't working, try the troubleshooting steps in the relevant guide section.
  </Step>
</Steps>

## Response Times

* **Tickets** — Usually within a few hours during active hours
* **Replacements** — Instant via the dashboard (within the 1-hour window)
* **Billing issues** — Open a ticket with your order details