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Every alt has a 1-hour replacement window from the moment it’s delivered. Within that window, if the alt is banned on its category (a Hypixel Unbanned alt banned on Hypixel, a Donut Unbanned alt banned on Donut), you can trigger an automatic replacement.

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How to Replace

1

Open Dashboard

Go to Dashboard → History
2

Find the Order

Locate the order. Eligible orders show a red Replace button on the right
3

Click Replace

Click it. Within seconds a fresh account from the same category is delivered
4

Done

The original entry’s status flips to replaced and the button disappears

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Eligibility Rules

Within 1 hour of original delivery
First-time replacement for that order only
Ban must match the category you bought
The cookie must work — replacements only cover bans
The hour is firm. After it expires the Replace button is gone and we can’t reissue. Test your alt on the target server as soon as you get it.

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What Doesn’t Qualify

  • Hypixel Banned alts — The ban is the feature. Can’t be replaced for being banned.
  • Dead cookies — A cookie that doesn’t log in is not a replacement issue
  • Bans on wrong server — Hypixel Unbanned banned on some random server doesn’t qualify
  • After 1 hour — No exceptions